Return Policy

Return Policy

At {###DomainName###}, we strive to provide you with a satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a comprehensive return policy to ensure your convenience and peace of mind.

Eligibility for Return:
1. Damaged, Defective, or Different Item: If you receive a damaged, defective, or different item than what you ordered, you are eligible for a free replacement. Please notify us within 30 days of delivery to initiate the return process.

2. Opened or Unopened Products: We understand that sometimes you may change your mind about a purchase. Therefore, we accept both opened and unopened products for return within 30 days of delivery. However, please note that certain items may be exempt from return due to hygiene or safety reasons. Such items will be clearly indicated on the product page.

Return Process:
To initiate a return, please follow these steps:

1. Contact Customer Support: Notify our customer support team about your intention to return the item by emailing us at support@{###domainname###}. Please provide your order number, item details, and the reason for the return.

2. Return Authorization (RMA): Depending on the nature of the return, our customer support team will guide you through the process and issue a Return Merchandise Authorization (RMA) number, if required. This number must be clearly marked on the return package.

3. Packaging and Accompaniments: Ensure the item is in its original condition, including the outer box or case, accessories, user manual, warranty cards, scratch cards, and any other accompanying items provided by the manufacturer. Please repack the item securely to avoid any damage during transit.

4. Return Shipping: Depending on the circumstances of the return, the responsibility for return shipping may vary:
   – Damaged, Defective, or Different Item: We will arrange for a return pick-up or provide you with a prepaid shipping label.
   – Opened or Unopened Products (Change of Mind): In this case, the return shipping costs will be the responsibility of the customer.

5. Return Address: Ship the item to the following address:
10802 Capital Ave, Unit 6A, Garden Grove, CA 92843

Refund Process:
Upon receiving the returned item and verifying its condition, we will initiate the refund process. Here are the key details:
– Funds will be returned to your original payment method.
– The refund should appear in your account within 1-2 business days, depending on your bank’s processing time.

Please note that refunds will be issued for the item’s purchase price, excluding any shipping charges, unless the return is due to a damaged, defective, or different item delivered.

If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact our customer support team. We are here to help you.

Thank you for shopping at {###DomainName###}. We appreciate your trust and look forward to serving you again in the future.

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